What happens to your bill.
You're uploading a sensitive document to a website. Here is exactly what happens to it, in plain English first and formal terms second.
The plain-English version
- Your file is never stored. It's read in memory by our AI extraction system, the numbers are pulled out, and the file is discarded. It never touches a database, disk, or backup.
- We ignore who you are. Your name, street address and account number aren't needed to compare plans, so we don't extract or keep them.
- We keep the numbers only. Rates, usage, tariff type, billing period, solar export, state — the structured facts needed to build your report and keep monitoring your deal.
- No human reads your bill. Extraction is fully automated. If you email a bill to support for help, only that support case sees it, and it's deleted after the case closes.
- Nothing is sold or shared. Not to retailers, not to advertisers, not to data brokers. Our revenue is your $29 — see how we make money.
What we collect
From your bill (structured extraction only)
Retailer name, plan name, billing period, electricity usage, tariff rates, supply charge, controlled load, solar export and feed-in tariff, concessions already applied, bill total, state and postcode. Extraction confidence scores are stored alongside so we can flag uncertain reads instead of guessing.
From you directly
Optional household answers (solar, gas, EV, hot water, pool, concession card, routine flexibility) and, if you create an account, your email address for sign-in and savings alerts.
Payments
Card details are handled entirely by Stripe, our payment processor. We never see or store card numbers.
Anonymous usage events
We count product steps (a check started, a report viewed) to see where the product confuses people. These events carry no name, email, IP address or bill contents — they're tallies, not tracking.
How long we keep things
- Uploaded files: seconds — deleted after extraction, never persisted.
- Structured bill facts and reports: while your membership is active, so monitoring works. Deleted within 30 days of a deletion request.
- Account email: until you delete your account.
Your rights
Under the Australian Privacy Principles you can request access to, correction of, or deletion of your data at any time. Email privacy@energycounselor.ai and we’ll action it within 30 days — usually much faster.
Third parties we use
- Ollama Cloud (Qwen vision models) — reading your bill. Rendered images of your bill's pages — sent for the single request that reads your rates and usage. See the provider's own terms for how long they retain request data.
- Optional — configurable by us, currently inactive — writing your report's counsellor note. Structured numbers from your finished report only — never your bill file or bill images. Only sent when this feature is switched on; see the provider's own terms for retention.
- Stripe — payments.
- Supabase — account and structured data storage (Sydney region where available).
- Vercel — website hosting.
- Loops — sending the emails you've asked for.
Questions? Support answers privacy questions like any other — no runaround.